@import url('https://fonts.googleapis.com/css2?family=Fraunces:opsz,wght@9..144,600&family=IBM+Plex+Sans:wght@400;500;600&family=IBM+Plex+Mono&display=swap');
:root{
  --bg:#0A0A12; --bg2:#0F0F19; --sup:#14141F; --sup2:#1B1B29; --borda:rgba(255,255,255,.09);
  --texto:#F5F3EF; --dim:#A8A6B8; --fraco:#6E6C85; --acento:#F2A93B; --acento-dim:rgba(242,169,59,.14);
  --ok:#3ecf8e; --erro:#ff6b6b; --alerta:#ffc65c;
  --sans:'IBM Plex Sans',-apple-system,'Segoe UI',sans-serif; --serif:'Fraunces',Georgia,serif; --mono:'IBM Plex Mono',monospace;
}
*{box-sizing:border-box}
html,body{margin:0;min-height:100%}
body{background:var(--bg);color:var(--texto);font:15px/1.55 var(--sans);-webkit-font-smoothing:antialiased}
a{color:var(--acento)}
button,input,select,textarea{font:inherit;color:inherit}
[hidden]{display:none!important}
h1,h2,h3{font-family:var(--serif);font-weight:600;line-height:1.2;margin:0 0 .5em}
h1{font-size:28px}h2{font-size:21px}h3{font-size:17px;font-family:var(--sans)}
code,pre{font-family:var(--mono);font-size:13px}
.muted{color:var(--dim)}.fraco{color:var(--fraco)}.peq{font-size:13px}

/* ---------- autenticação ---------- */
.auth{min-height:100vh;display:grid;place-items:center;padding:24px 16px}
.auth-caixa{width:100%;max-width:440px;background:var(--sup);border:1px solid var(--borda);border-radius:18px;padding:32px 28px}
.auth-caixa .logo{display:flex;align-items:center;gap:10px;margin-bottom:22px;text-decoration:none;color:var(--texto);font-weight:600}
.auth-caixa .logo i{width:34px;height:34px;border-radius:9px;background:var(--acento);color:#1a1205;display:grid;place-items:center;font-style:normal;font-weight:700}
.auth-caixa p.rodape{margin:18px 0 0;text-align:center;font-size:14px;color:var(--dim)}

/* ---------- formulários ---------- */
.campo{margin-bottom:14px}
.campo label,.campo .rot{display:block;font-size:13px;font-weight:500;color:var(--dim);margin-bottom:5px}
.campo small{display:block;color:var(--fraco);font-size:12.5px;margin-top:4px}
input[type=text],input[type=email],input[type=password],input[type=tel],input[type=number],input[type=url],input[type=date],input[type=time],input[type=datetime-local],select,textarea{
  width:100%;background:var(--bg2);border:1px solid var(--borda);border-radius:10px;padding:10px 12px;outline:none;transition:border-color .15s}
input:focus,select:focus,textarea:focus{border-color:var(--acento)}
textarea{resize:vertical;min-height:84px}
input[type=color]{width:52px;height:40px;border:1px solid var(--borda);border-radius:10px;background:var(--bg2);padding:3px;cursor:pointer}
.check{display:flex;align-items:flex-start;gap:10px;cursor:pointer;margin-bottom:12px}
.check input{width:18px;height:18px;margin-top:2px;accent-color:var(--acento);flex-shrink:0}
.grade{display:grid;grid-template-columns:repeat(auto-fill,minmax(230px,1fr));gap:0 16px}
.grade .largo{grid-column:1/-1}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid var(--borda);background:var(--sup2);border-radius:10px;padding:9px 16px;cursor:pointer;font-weight:500;text-decoration:none;color:var(--texto);white-space:nowrap}
.btn:hover{border-color:rgba(255,255,255,.22)}
.btn.prim{background:var(--acento);border-color:var(--acento);color:#1a1205;font-weight:600}
.btn.prim:hover{filter:brightness(1.07)}
.btn.perigo{color:var(--erro)}
.btn.peq{padding:5px 10px;font-size:13px;border-radius:8px}
.btn:disabled{opacity:.5;cursor:default}
.btn.bloco{width:100%}
.acoes{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-top:8px}
.msg-erro{color:var(--erro);font-size:14px;min-height:1.2em;margin:6px 0 0}
.msg-ok{color:var(--ok);font-size:14px}

/* ---------- layout do painel ---------- */
.app{display:grid;grid-template-columns:240px 1fr;min-height:100vh}
.lateral{background:var(--bg2);border-right:1px solid var(--borda);padding:18px 12px;position:sticky;top:0;height:100vh;overflow-y:auto;display:flex;flex-direction:column}
.lateral .marca{display:flex;align-items:center;gap:10px;padding:4px 8px 18px;font-weight:600;font-size:14.5px;line-height:1.25}
.lateral .marca i{width:32px;height:32px;border-radius:9px;background:var(--acento);color:#1a1205;display:grid;place-items:center;font-style:normal;font-weight:700;flex-shrink:0}
.nav{display:flex;flex-direction:column;gap:2px}
.nav .grupo{font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:var(--fraco);padding:14px 10px 4px}
.nav a{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;color:var(--dim);text-decoration:none;font-size:14.5px}
.nav a:hover{background:var(--sup);color:var(--texto)}
.nav a.ativo{background:var(--acento-dim);color:var(--acento)}
.nav a .cont{margin-left:auto;background:var(--acento);color:#1a1205;border-radius:10px;font-size:11px;font-weight:700;padding:1px 7px}
.lateral .rodape{margin-top:auto;padding:14px 8px 0;font-size:13px;color:var(--fraco)}
.app>div{min-width:0}
.conteudo{padding:28px 32px 60px;min-width:0}
.topo-movel{display:none}
.cab{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;flex-wrap:wrap;margin-bottom:20px}
.cab p{margin:0;color:var(--dim)}
.cartao{background:var(--sup);border:1px solid var(--borda);border-radius:14px;padding:20px;margin-bottom:18px}
.cartao h2,.cartao h3{margin-top:0}
.cartoes{display:grid;grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:14px;margin-bottom:18px}
.num{background:var(--sup);border:1px solid var(--borda);border-radius:14px;padding:16px}
.num b{display:block;font-size:26px;font-family:var(--serif)}
.num span{color:var(--dim);font-size:13px}
.selo{display:inline-block;font-size:12px;font-weight:600;padding:2px 9px;border-radius:20px;background:var(--sup2);color:var(--dim);white-space:nowrap}
.selo.ok{background:rgba(62,207,142,.14);color:var(--ok)}
.selo.alerta{background:rgba(255,198,92,.14);color:var(--alerta)}
.selo.erro{background:rgba(255,107,107,.14);color:var(--erro)}
.selo.acento{background:var(--acento-dim);color:var(--acento)}
.lista-check{list-style:none;padding:0;margin:0}
.lista-check li{display:flex;gap:10px;align-items:center;padding:7px 0;border-bottom:1px solid var(--borda)}
.lista-check li:last-child{border:0}
.lista-check li::before{content:'○';color:var(--fraco);font-weight:700;width:16px}
.lista-check li.feito::before{content:'✓';color:var(--ok)}
.lista-check li a{margin-left:auto;font-size:13px}

/* tabelas */
.tabela-wrap{overflow-x:auto;border:1px solid var(--borda);border-radius:12px}
table{width:100%;border-collapse:collapse;font-size:14px}
th{text-align:left;font-weight:500;color:var(--dim);font-size:12.5px;padding:10px 12px;background:var(--bg2);border-bottom:1px solid var(--borda);white-space:nowrap}
td{padding:10px 12px;border-bottom:1px solid var(--borda);vertical-align:top}
tr:last-child td{border-bottom:0}
td .acoes{margin:0;flex-wrap:nowrap}
.vazio{padding:28px;text-align:center;color:var(--dim)}

/* código */
.codigo{position:relative;background:#06060c;border:1px solid var(--borda);border-radius:10px;padding:14px 16px;overflow-x:auto;white-space:pre;font-family:var(--mono);font-size:13px;color:#e6dcc8}
.codigo + .acoes{margin-top:8px}

/* conversas */
.atendimento{display:grid;grid-template-columns:320px 1fr;border:1px solid var(--borda);border-radius:14px;overflow:hidden;height:calc(100vh - 150px);min-height:480px;background:var(--sup)}
.conv-lista{border-right:1px solid var(--borda);overflow-y:auto;display:flex;flex-direction:column}
.conv-filtros{display:flex;gap:6px;padding:10px;border-bottom:1px solid var(--borda);position:sticky;top:0;background:var(--sup);z-index:1}
.conv-filtros button{flex:1;border:1px solid var(--borda);background:none;border-radius:8px;padding:5px;font-size:12.5px;cursor:pointer;color:var(--dim)}
.conv-filtros button.ativo{background:var(--acento-dim);color:var(--acento);border-color:transparent}
.conv-item{display:block;padding:12px 14px;border-bottom:1px solid var(--borda);text-decoration:none;color:inherit;cursor:pointer}
.conv-item:hover{background:var(--sup2)}
.conv-item.ativo{background:var(--acento-dim)}
.conv-item .l1{display:flex;justify-content:space-between;gap:8px;font-weight:500}
.conv-item .l2{color:var(--dim);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.conv-item .nl{background:var(--acento);color:#1a1205;border-radius:10px;font-size:11px;font-weight:700;padding:0 7px}
.conv-painel{display:flex;flex-direction:column;min-width:0}
.conv-cab{display:flex;align-items:center;gap:12px;padding:12px 16px;border-bottom:1px solid var(--borda);flex-wrap:wrap}
.conv-cab .quem{flex:1;min-width:160px}
.conv-cab .quem small{display:block;color:var(--dim)}
.conv-msgs{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:6px;background:var(--bg2)}
.bolha{max-width:76%;padding:8px 12px;border-radius:14px;white-space:pre-wrap;overflow-wrap:anywhere;font-size:14.5px}
.bolha small{display:block;font-size:11px;opacity:.6;margin-top:2px}
.bolha.visitante{align-self:flex-start;background:var(--sup2)}
.bolha.agente{align-self:flex-end;background:#2a2213;border:1px solid rgba(242,169,59,.25)}
.bolha.humano{align-self:flex-end;background:var(--acento);color:#1a1205}
.bolha.sistema{align-self:center;background:none;color:var(--fraco);font-size:12.5px}
.conv-resp{display:flex;gap:8px;padding:12px;border-top:1px solid var(--borda)}
.conv-resp textarea{min-height:44px;height:44px;max-height:140px}
.conv-vazia{flex:1;display:grid;place-items:center;color:var(--dim);padding:20px;text-align:center}

/* aparência */
.previa{position:sticky;top:20px;height:600px;border-radius:16px;overflow:hidden;border:1px solid var(--borda);background:#fff}
.previa iframe{width:100%;height:100%;border:0}
.duas{display:grid;grid-template-columns:minmax(0,1fr) 380px;gap:20px;align-items:start}

/* horários */
.horarios{display:grid;gap:8px}
.horarios .dia{display:grid;grid-template-columns:110px 1fr;gap:10px;align-items:center}
.horarios .faixas{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.horarios .faixa{display:flex;gap:4px;align-items:center}
.horarios input[type=time]{width:112px;padding:6px 8px}

/* modal */
.fundo-modal{position:fixed;inset:0;background:rgba(0,0,0,.6);display:grid;place-items:center;z-index:50;padding:16px}
.modal{background:var(--sup);border:1px solid var(--borda);border-radius:16px;width:100%;max-width:640px;max-height:90vh;overflow-y:auto;padding:24px}
.modal .cab{margin-bottom:12px}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:var(--sup2);border:1px solid var(--borda);border-radius:10px;padding:10px 18px;z-index:60;box-shadow:0 8px 30px rgba(0,0,0,.4)}
.toast.erro{border-color:var(--erro);color:var(--erro)}
.vars .var{border:1px solid var(--borda);border-radius:10px;padding:12px;margin-bottom:10px;background:var(--bg2)}

@media (max-width:960px){
  .duas{grid-template-columns:1fr}
  .previa{position:static;height:520px}
}
@media (max-width:820px){
  .app{grid-template-columns:1fr}
  .lateral{position:fixed;inset:0 auto 0 0;width:270px;z-index:40;transform:translateX(-100%);transition:transform .2s}
  body.menu-aberto .lateral{transform:none;box-shadow:0 0 0 100vmax rgba(0,0,0,.55)}
  .topo-movel{display:flex;align-items:center;gap:12px;padding:12px 16px;border-bottom:1px solid var(--borda);position:sticky;top:0;background:var(--bg);z-index:30}
  .conteudo{padding:20px 16px 50px}
  .atendimento{grid-template-columns:1fr;height:auto;min-height:0}
  .atendimento.com-conversa .conv-lista{display:none}
  .atendimento:not(.com-conversa) .conv-painel{display:none}
  .conv-msgs{height:58vh}
  .horarios .dia{grid-template-columns:1fr}
}

/* Agente Instagram */
.ig-i{background:linear-gradient(45deg,#f9a33b,#e1306c 55%,#833ab4)!important;color:#fff!important}
.com{border:1px solid var(--borda);border-radius:12px;padding:14px;margin-bottom:10px;background:var(--sup)}
.com .topo{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:6px}
.com .resp{margin-top:8px;padding:8px 12px;border-left:3px solid var(--acento);background:var(--bg2);border-radius:0 8px 8px 0;font-size:14px}
.posts{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:14px}
.post{border:1px solid var(--borda);border-radius:12px;overflow:hidden;background:var(--sup);display:flex;flex-direction:column}
.post img{width:100%;aspect-ratio:1;object-fit:cover;background:var(--bg2)}
.post .ph{width:100%;aspect-ratio:1;background:var(--bg2);display:grid;place-items:center;color:var(--fraco)}
.post .corpo{padding:12px;font-size:13.5px;display:flex;flex-direction:column;gap:8px;flex:1}
.sim{display:grid;grid-template-columns:1fr 1fr;gap:18px}
.sim .tela{height:440px;overflow-y:auto;background:var(--bg2);border:1px solid var(--borda);border-radius:12px;padding:12px;display:flex;flex-direction:column;gap:6px}
@media (max-width:900px){.sim{grid-template-columns:1fr}}